Last updated: 17 September 2026

At Nuja we want you to love what arrives. If something isn't right, we'll make it right — in line with Kuwait Consumer Protection Law No. 39/2014.

1. Return window

You have 14 days from the date of delivery to request a return or exchange.

2. Condition of returned items

Items must be:

• Unworn, unwashed, and free of stains, perfume or marks
• In their original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

3. Items that cannot be returned

For hygiene and safety reasons, the following are non-returnable unless faulty:

• Items marked "final sale" or personalised/custom-made pieces
• Undergarments and accessories that touch the skin directly

4. Faulty or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery at contact@nujakw.com with your order number and clear photos. We will arrange a free return and either a replacement or a full refund, per Kuwait Consumer Protection Law.

5. How to request a return

1. Email contact@nujakw.com with your order number and reason for return.
2. We'll reply within 2 business days with return instructions and the pickup/drop-off address.
3. Ship the item back in its original condition. Return shipping is the customer's responsibility unless the item is faulty or incorrect.

6. Refunds

Once we receive and inspect the return, we will notify you of approval. Approved refunds are processed to the original payment method within 7–14 business days. Depending on your bank, the amount may take additional time to appear on your statement.

7. Exchanges

We are happy to exchange for a different size or colour subject to availability. If the item is out of stock, we will issue a refund instead.

8. Order cancellation

You may cancel an order before it is dispatched by emailing us. Once dispatched, the return process above applies.

9. Delivery costs

Original delivery charges are non-refundable except where the return is due to our error or a faulty product.

10. Escalation

If we are unable to resolve your concern, you may contact the MOCI Consumer Protection Department in the State of Kuwait.

11. Contact

Questions about returns? Write to contact@nujakw.com. Nuja is operated under Commercial Registration No. 5545181.

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